The client is a leading global provider of human resources and management consulting services with over 5,000 employees working in multiple Countries. When the company began to look for an alternative to their OEM for supporting their Sun/Oracle server and storage infrastructure needs, they turned to TechMatrix based on success with a former client engagement. TechMatrix’s multivendor maintenance support service enabled them to retain their 24x7x365 support level and realize cost savings of up to 50%.
The Business Challenge
The organization was looking for an option to renew support on their Sun/Oracle systems, many that were post warranty. Their infrastructure consisted of approximately 200 servers throughout two data centers located in the United States. Their existing service provider was charging them higher support costs, and lacking communication and flexibility in their SLA’s. They were interested in reducing their costs while simultaneously increasing their levels of support and customization of service needs. As their existing OEM contract had expired they were in need of a service partner that could adapt quickly to help implement their support needs.
TechMatrix provided a cost-effective support solution that met the client’s needs for 24x7x365 server support from a dedicated team of certified experts with faster response times and an increased level of communication. The client is able to take advantage of remote troubleshooting as well as on site repairs to ensure minimal downtime. With a 50% cost reduction in support charges, the organization significantly reduced its budget for server and storage support.
TechMatrix’s dedicated account team also established monthly on-site service reviews to ensure that the transition from the OEM to TechMatrix support was managed successfully, and that ongoing support requests were meeting the highest levels of customer satisfaction.Back to Case Studies